1. Returns and Exchanges
1.1 Eligibility
We want you to be completely satisfied with your purchase from eternaladorn. If you’re not happy with your order, you may initiate a return or exchange within 20 days of the original purchase date.
1.2 Contact Us
To start the return or exchange process, please reach out to our customer service team at info@eternaladorn.com. Kindly provide your order number and a brief explanation of the reason for your return.
2. Return Guidelines
2.1 Condition of Items
Returned items must be unworn, unwashed, and in their original condition with all tags attached. Any items showing signs of wear, damage, or alteration may not be eligible for a return.
2.2 Return Process
Upon receiving your return request, we will provide you with instructions on how to return your item. You will be responsible for the return shipping costs.
2.3 Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets our return guidelines. We will then process your return or exchange accordingly.
3. Refunds and Exchanges
3.1 Refunds
Refunds will be issued to the original payment method within a reasonable timeframe after we receive and process your return. Please note that shipping costs are non-refundable.
3.2 Exchanges
If you wish to exchange your item for a different size or style, please indicate this in your return request email. We will do our best to accommodate your exchange based on availability.
4. Contact Us
For any questions or concerns regarding our return policy, please feel free to contact us:
- Email: info@eternaladorn.com
5. Changes to Return Policy
We reserve the right to update our return policy as needed. Any changes will be posted on this page, and the date of the latest revision will be indicated.